Shipping & Delivery Policy
Shipping & Delivery Policy
Thanks for choosing Pointer Leather.
We know you’re not just buying a jacket. You’re investing in something made with care, and we want you to feel confident every step of the way — especially when it comes to getting it into your hands.
Here’s how it works:
How Long Will It Take?
Once your order is confirmed and payment clears, we get right to work.
Your custom jacket will be handcrafted, inspected, and shipped within 5 to 7 business days.
That’s it. No long waits. No guesswork.
Just a beautifully made piece, on its way to you — fast.
Shipping? It’s Free. Everywhere. Yes !
We cover free express shipping on every single order — whether you’re in New York, London, Sydney, or a quiet town in Montana.
No hidden fees. No surprise charges at checkout.
Just free, fast delivery — because you deserve it.
Remote Areas (USA Only)
If you’re in a more remote part of the U.S. — think mountain towns, rural roads, islands — delivery might take a few extra days, or occasionally require special handling.
Don’t worry — if this applies to you, we’ll reach out directly after you order to let you know what to expect. No fine print. No silent delays. Just a heads-up.
Quality Check Before We Ship
We don’t just slap a label on and send it off.
Before your jacket leaves our workshop, we’ll send you photos and a short video of your finished piece — so you can see the stitching, the fit, the color, the embroidery… everything.
This isn’t just a formality. It’s our promise: You get to say “yes” before we ship.
Pro tip: When your package arrives, record a quick unboxing video. Not because we don’t trust you but because if something’s wrong during transit, having that video helps us fix it quickly and fairly. We’ve got your back and we need yours too.
Who Delivers Your Jacket?
We partner with trusted global carriers like FedEx, DHL, and DPEX — whichever one gets your jacket to you fastest and safest based on where you live.
By placing your order, you’re agreeing to their standard shipping policies (which you can always review on their sites). We choose them because they treat packages like they matter — and so do we.
📍 Double-Check Your Info
A perfect jacket deserves a perfect delivery.
Please make sure your:
✔️ Full mailing address: Flat 8, Salter House Aldrington Road, London
✔️ Phone: +13252186448
✔️ Email: info@pointerleathers.com
We’ll send you a confirmation email before shipping, just to double-check everything. We’re not rushing this part.
Need Help?
Got questions about your order? Tracking stuck? Address changed?
Just drop us a line:
We reply fast — usually within hours. No bots. No scripts. Just real people who care.
A Quick Reminder
Before you hit “Order,” please take a moment to read our full Terms and Conditions and Size Guide.
We don’t ask this to overwhelm you — we ask because we want you to love what you receive.
Every jacket we make is built for you.
Let’s make sure it finds you exactly as it should.
With gratitude,
— The Pointer Leather Team
